37betFrequently Asked Questions
Users of our 37bet platform ask questions across several topic ranges: how to open and secure an account, how to deposit and withdraw funds, what game categories we offer, how we handle account data and jurisdiction rules, and what to expect when contacting our support team. This FAQ page addresses the most common inquiries so you can find answers quickly without waiting for email support.
The questions and answers below cover account registration and KYC verification, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), game offerings (football, live-dealer tables, slots, esports), bonus terms, data handling, and support response times. If your question is not listed here, or if you need urgent assistance, our support team is available via email or in-app messaging during business hours.
For detailed legal information about jurisdiction eligibility, service availability, and user obligations, please see our legal notice page. For the full terms of service, including bonus terms, account closure rules, and dispute resolution, visit the terms and conditions page. This FAQ is a guide only and does not override the terms.
- Account and registrationhow to start, KYC verification, password recovery, account security
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and offeringsfootball betting, live-dealer tables, slots, esports markets
- Data, bonuses, and supportaccount data handling, bonus terms, response times, jurisdiction notice
The answers below address the most frequently asked questions about 37bet account management, payments, games, and support. Each answer is written by our platform team to give you clear, factual information. If you still have a question after reading this page, reach out to our support team through the in-app help or email.
Account and registration
To open an account on 37bet, we require three documents: (1) a photographic government-issued ID (KTP, driving licence, or passport); (2) proof of address (utility bill, lease agreement, or bank statement issued within the last three months); (3) proof of age if your ID does not clearly state your date of birth. You will upload these files during account setup. Our team verifies the documents within one to three business hours. If a document is unclear or missing, we will ask you to resubmit. Once verification is complete, you can deposit funds and wager. This KYC process applies to all users in all supported regions, including Jakarta, Surabaya, Bandung, and other locations where 37bet operates.
We at 37bet accept deposits through eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet (scan-and-pay), mobile banking, local payment, online payment, and e-wallet. Minimum and maximum deposit amounts vary by payment method. For e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), the typical minimum is a small amount and the maximum per transaction depends on your wallet balance and daily limits. For bank transfers (online payment, e-wallet, mobile banking, local payment), we provide virtual account numbers that you can use to transfer any amount; minimum deposits start from a standard bank-transfer amount. We do not charge a deposit fee. After your deposit clears (usually within minutes for e-wallets, one to two hours for bank transfers), the balance appears in your 37bet account and is ready to use.
No. Our 37bet policy is one account per person. If we detect that you are running multiple accounts under the same or different names, all accounts will be closed and any balances forfeited. We use identity verification (KYC documents, IP address tracking, and payment method analysis) to prevent multi-accounting. If you accidentally create a second account, contact our support team immediately to close it. If you believe your account has been compromised and you need to create a new one, provide our team with proof of the issue and we will assist you in closing the old account and opening a new one under the same identity.
Payments and transactions
Our 37bet support team responds to account-related questions, technical issues, and payment inquiries during business hours. Email queries typically receive a response within four to eight hours on weekdays. For urgent issues (e.g., unable to log in, suspicious account activity, payment failure), use the in-app chat feature, which reaches our team faster. On weekends and public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi, and national holidays), response times may be longer, but we will follow up as soon as possible. For non-urgent questions, email is acceptable and allows us to provide detailed answers. If you need immediate assistance, the in-app help button is your fastest option.
When you request a withdrawal on 37bet, we initiate a review process to verify that the request is legitimate and that your account balance is not restricted. This review typically takes one to three business hours. During the review, we check that your account is in good standing, that you have completed KYC verification, and that the withdrawal method matches the deposit method you used (anti-money-laundering requirement). Once the review clears, we process the withdrawal to your bank account, e-wallet, or online payment code. Bank transfers may take one to three additional hours to appear in your account, depending on your bank's processing speed. We do not charge a withdrawal fee. If your withdrawal is delayed beyond three business hours, contact our support team.
Game rules and offerings
We at 37bet offer four main game categories. Football markets cover domestic leagues (Liga 1, Piala Indonesia) and international tournaments (Champions League, Premier League, Piala AFF). Live-dealer table games include blackjack, roulette, baccarat, and Dragon Tiger, with multi-camera studios and live dealers. Slot games feature titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category is accessible from the main 37bet dashboard on mobile or browser. Game availability depends on your location; services are available only where local law permits.
37bet offers welcome bonuses and promotional offers to new and existing users. Bonus terms vary by offer and include a requirement to wager the bonus amount a certain number of times before you can withdraw it. For example, a bonus might require you to place wagers equal to three times the bonus amount within a specified period. Bonus offers are subject to geographic restrictions and may not be available in all jurisdictions. You must complete KYC verification before a bonus is credited to your account. Bonuses expire if not used within the stated timeframe. Always read the full bonus terms and conditions on the promotion page before opting in. If you have questions about a specific offer, contact our support team.
Data, security, and support
Our 37bet platform collects and stores your identity documents (KYC), account information, payment method details, and wagering history. We retain this data for periods required by financial regulation and anti-money-laundering law, typically at least five years. Your data is encrypted during transmission and storage. We do not share your personal information with third parties except as required by law (e.g., court order, regulatory demand) or to process your payments (e.g., to your bank or e-wallet provider). We may disclose account data to government authorities if legally compelled. For full details, see our privacy policy. If you wish to request access to your data, exercise a data right, or report a privacy concern, contact our support team.
We at 37bet offer four main game categories. Football markets cover domestic leagues (Liga 1, Piala Indonesia) and international tournaments (Champions League, Premier League, Piala AFF). Live-dealer table games include blackjack, roulette, baccarat, and Dragon Tiger, with multi-camera studios and live dealers. Slot games feature titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category is accessible from the main 37bet dashboard on mobile or browser. Game availability depends on your location; services are available only where local law permits.
To open an account on 37bet, we require three documents: (1) a photographic government-issued ID (KTP, driving licence, or passport); (2) proof of address (utility bill, lease agreement, or bank statement issued within the last three months); (3) proof of age if your ID does not clearly state your date of birth. You will upload these files during account setup. Our team verifies the documents within one to three business hours. If a document is unclear or missing, we will ask you to resubmit. Once verification is complete, you can deposit funds and wager. This KYC process applies to all users in all supported regions, including Jakarta, Surabaya, Bandung, and other locations where 37bet operates.
37bet offers welcome bonuses and promotional offers to new and existing users. Bonus terms vary by offer and include a requirement to wager the bonus amount a certain number of times before you can withdraw it. For example, a bonus might require you to place wagers equal to three times the bonus amount within a specified period. Bonus offers are subject to geographic restrictions and may not be available in all jurisdictions. You must complete KYC verification before a bonus is credited to your account. Bonuses expire if not used within the stated timeframe. Always read the full bonus terms and conditions on the promotion page before opting in. If you have questions about a specific offer, contact our support team.
Our 37bet platform collects and stores your identity documents (KYC), account information, payment method details, and wagering history. We retain this data for periods required by financial regulation and anti-money-laundering law, typically at least five years. Your data is encrypted during transmission and storage. We do not share your personal information with third parties except as required by law (e.g., court order, regulatory demand) or to process your payments (e.g., to your bank or e-wallet provider). We may disclose account data to government authorities if legally compelled. For full details, see our privacy policy. If you wish to request access to your data, exercise a data right, or report a privacy concern, contact our support team.
Our 37bet support team responds to account-related questions, technical issues, and payment inquiries during business hours. Email queries typically receive a response within four to eight hours on weekdays. For urgent issues (e.g., unable to log in, suspicious account activity, payment failure), use the in-app chat feature, which reaches our team faster. On weekends and public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi, and national holidays), response times may be longer, but we will follow up as soon as possible. For non-urgent questions, email is acceptable and allows us to provide detailed answers. If you need immediate assistance, the in-app help button is your fastest option.
No. Our 37bet policy is one account per person. If we detect that you are running multiple accounts under the same or different names, all accounts will be closed and any balances forfeited. We use identity verification (KYC documents, IP address tracking, and payment method analysis) to prevent multi-accounting. If you accidentally create a second account, contact our support team immediately to close it. If you believe your account has been compromised and you need to create a new one, provide our team with proof of the issue and we will assist you in closing the old account and opening a new one under the same identity.
When you request a withdrawal on 37bet, we initiate a review process to verify that the request is legitimate and that your account balance is not restricted. This review typically takes one to three business hours. During the review, we check that your account is in good standing, that you have completed KYC verification, and that the withdrawal method matches the deposit method you used (anti-money-laundering requirement). Once the review clears, we process the withdrawal to your bank account, e-wallet, or e-wallet code. Bank transfers may take one to three additional hours to appear in your account, depending on your bank's processing speed. We do not charge a withdrawal fee. If your withdrawal is delayed beyond three business hours, contact our support team.