37bet Platform Privacy Notice

This page describes what we collect when you use 37bet and how we keep that data protected. We at 37bet take your privacy seriously. When you sign up, deposit funds, wager on football (Liga 1, Piala Indonesia, international matches), access live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), play slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), or use esports markets (Mobile Legends, Free Fire, PUBG Mobile), you share personal and financial information with us. Our privacy policy sets out how we collect, use, store, and protect that information.

We process your data only as needed to operate the platform, comply with financial regulations, prevent fraud, and settle your wagers. We do not sell your personal data to marketers or brokers. Our servers may sit outside your jurisdiction; your data travels encrypted and is stored securely. You have rights to access, correct, or request deletion of your personal information. This notice explains those rights and how to exercise them.

Our 37bet service is available only where local law permits online gaming. Users are responsible for confirming that their access complies with regulations in their jurisdiction.

What Data We Collect at 37bet

Account registration: We collect your email address, phone number, password, full name, date of birth, and nationality. These are required to create your 37bet account and verify your identity. We also collect a copy of your government ID (KTP, driving licence, or passport) as part of our KYC (Know Your Customer) verification process, which complies with Indonesian financial regulations.

Payment information: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect transaction records—the payment method, amount, date, and status. We do not store your wallet passwords or full bank details; payment processing is handled by the payment provider's secure servers. Our servers receive only confirmation that a deposit succeeded.

Wagering and activity data: We record every wager you place on our 37bet sportsbook, live tables, slots, or esports markets—the fixture or game, market type, stake amount, odds (if applicable), settlement result, and timestamp. This data is stored in your account ledger and used to settle bets, verify results, and detect unusual activity (e.g., rapid successive large wagers that might indicate account compromise).

Device and network information: We collect information about the device you use to access 37bet—the operating system (Android, iOS), browser type, IP address, and approximate location (country / region level). This helps us detect fraud, enforce geographic restrictions (since our service is available only where local law permits), and maintain platform stability.

Cookies and tracking: Our 37bet platform uses cookies to store your login session, remember your preferences, and track your behaviour on-site (e.g., which markets you browse, how long you spend on each page). These cookies help us improve the user experience and detect fraudulent activity. We use both session cookies (which expire when you log out) and persistent cookies (which remain on your device for up to one year). You can disable cookies in your browser settings, but some platform features may not work correctly without them.

Data retention: We keep your account data as long as your 37bet account is active. After you close your account, we retain records for at least five years to comply with financial regulations and resolve disputes. Certain data (deposit and withdrawal records, KYC documents) are retained indefinitely for compliance purposes.

How We Use Your Data and Your Rights on 37bet

How we use your data: We at 37bet use your personal information for the following purposes: to verify your identity (KYC compliance), process your deposits and withdrawals, settle your wagers, prevent fraud and money laundering, respond to legal requests (subpoenas, court orders), comply with tax reporting obligations, and improve our platform. We do not use your data for marketing without your explicit consent. If you receive marketing emails from 37bet, you can opt out by clicking the unsubscribe link in any email.

Third-party processors: We share your data with trusted third parties only when necessary. Payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive only the information needed to process your transaction. Our cloud-hosting provider stores our servers and databases; they access your data only to maintain platform infrastructure and have signed data-protection agreements with us. We do not share your data with marketing firms, data brokers, or social-media platforms unless you opt in.

Your rights: You have the right to access all personal data we hold about you. You can request a copy of your data, including your KYC documents, transaction history, and account information. You have the right to correct inaccurate information (e.g., if your name or address is wrong). You have the right to request deletion of your personal data, though we may retain records needed for legal compliance. You have the right to withdraw consent for processing (e.g., stop receiving non-transactional emails). To exercise any of these rights, contact our support team via email or in-app messaging.

Data security: We at 37bet use industry-standard encryption (TLS 1.2 or higher) to protect your data in transit. Your passwords are hashed and salted using a secure algorithm; we do not store passwords in plaintext. Your account supports two-factor authentication (2FA) via email or SMS, which adds an extra security layer. Our data centres use firewalls, intrusion-detection systems, and regular security audits. Despite these protections, no system is completely secure; if you believe your 37bet account has been compromised, change your password immediately and contact support.

Cross-border data transfer: Our servers may be located outside Indonesia. Your data travels encrypted across the internet and is stored on secure servers that comply with standard data-protection practices. By using 37bet, you consent to this cross-border transfer. If your jurisdiction has data-protection laws stricter than those in our server location, we still comply with the stricter standard.

Changes to this privacy notice

We at 37bet may update this privacy notice from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or by displaying a notice on our platform. Your continued use of 37bet after such changes constitutes your acceptance of the updated notice.

Contact us: If you have questions about your privacy on 37bet, want to exercise your data rights, or believe we have mishandled your personal information, contact our support team. You can reach us via email during standard business hours. We aim to respond to data-access requests and privacy complaints within fifteen business days. If you are not satisfied with our response, you may escalate your complaint to the relevant data-protection authority in your jurisdiction.

Service availability framing: Our 37bet service is available only in jurisdictions where online gaming is lawful. We do not knowingly collect personal data from users in prohibited jurisdictions. If you are unsure whether 37bet is available where you live, consult your local regulations before using the platform. Users are solely responsible for confirming that their access complies with their jurisdiction's laws.

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